Job Board for Professionals in Puerto Rico

We are seeking a passionate, people and service oriented person to join our dynamic international team as a Guest Experience Manager. In this role you will work with the wider concierge team to assist with sales, as well as working with confirmed guests to finalize their documentation and travel plans, as well as to finesse and tailor their upcoming journey.

The ideal candidate will have extensive experience in customer service, excellent communication skills, both written and spoken, and preferably an interest in working in the travel, tourism and/or luxury sector. If you are a detailed, organized and efficient problem solver who excels at multitasking, then we are looking for you.

Key Responsibilities

• Managing the experience of guests in the lead up to their journey
• Creating contracts and other administrative documentation for guests
• Invoicing and reconciling payments
• Collating and updating important information for our guest database
• Supporting our Travel Concierge (Sales) team, including assisting with inbound sales enquiries
• Working across multiple software programs including Google Workspace (Docs, Sheets), Xero, Active Campaign, Stripe, and other online programs
• General wider business administration tasks

What We Are Looking For

• Experience in customer service-based roles
• A high emotional intelligence, as well as excellent interpersonal and communication skills both written and spoken
• Impeccable attention to detail
• Ability to work independently and to collaborate with the wider team
• Capabilities to develop new and adapt existing systems and processes within a business
• Proficiency in core software (Microsoft Office/Google Workspace), as well as being tech-savvy and adaptable to software that may be new to you (Active Campaign, PandaDoc, Xero, Trello and more)
• Experience with bookkeeping or accounting would be highly regarded, as would soft sales experience or travel/luxury services or products experience

We are looking for someone who could work full-time in a remote capacity. 

Give candidates an overview of the interview process

How to Apply

Please submit a personalised cover letter, along with your current CV to jobs@ultimatedrivingtours.com only.

Attention to detail and anticipating and exceeding expectations is core to the role, so applications who do not follow the application instructions, or that are submitted without a personalized cover letter tailored to the role and accompanied by a current CV, will be deleted.